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Customer Information System
A major agriculture client wanted an application to manage customer data; query and download targeted customer lists, and provide a personalized portal for its dealers.
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Business Process Improvement
CGN assisted a publishing organization within this major manufacturing client to develop a cost effective strategy for information delivery while establishing internetworking between disparate publishing processes within the organization.
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Project Management Office
CGN assisted the client in implementing a project office for centralizing tracking and reporting information.
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Project Office Setup and Implementation
CGN helped our client build a prototype project/program office that effectively managed lab activity prioritization resulting in a proactive management of resources and streamlined project execution.
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Rental Operations Management System
A multi-billion dollar engines & heavy machinery manufacturer and rental services client wanted to measure, analyze, and store rental service performance history information for the organization and its dealerships.
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Defect Reduction Analysis
CGN helped our client determine the theoretical best case level of quality and then helped them understand how their current quality improvement initiatives can contribute towards reaching that desired level.
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Product Introduction – Modeling Analysis
CGN helped our client review and analyze a product introduction process to understand areas of improvement and to streamline the process to help achieve cost and cycle time targets.
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Change Readiness Improvement
CGN developed the engineering change readiness system for the engine operations division of a heavy equipment manufacturer. CGN rapidly developed a system that supports engineering, operations, and logistics in an environment processing thousands of engineering changes per year across several product platforms.
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Automotive Safety Crash Test Request & Data Acquisition System
An automotive OEM wanted to streamline their "safety crash testing" process to remove waste and inefficiencies being caused by outdated systems and manual processes, and increase the accuracy of their real-time data acquisition.
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Warranty Cost Reduction
CGN helped our client gain visibility to high frequency, high cost warranty items through: mining of key customer warranty data, prioritizing of problems and defining critical implementation projects.
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Value Stream Mapping - Global Information Authoring & Delivery
CGN assisted the service and support division of this major manufacturing client in studying and reengineering the global information authoring and delivery process for all technical information.
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Rental Business Planning
CGN facilitated business planning sessions for client dealerships in order to help them plan the long-term growth of their rental equipment business.
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Rental Portfolio Management Solution
CGN implemented a Portfolio Management Solution for a rapidly growing organization, resulting in a first year Return on Investment of over 200%.
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Embedded Systems Software Asset Management
CGN helped the electronics division of a large manufacturing company architect a solution for managing software assets for embedded systems.
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Digital Dashboard Program Assessment Tool
An automotive OEM wanted to centralize and standardize their program "health" status reporting against milestones.
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ES Cost Reduction Program
CGN helped our client identify cost sources that could be eliminated or reduced to improve their average profit margin in one of their product families.
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Integrated Development Environment Solution
CGN helped the Electronics Division of a large manufacturing company develop an integrated development environment for embedded systems.
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Product Visualization
CGN helped this large manufacturing client build a product visualization environment within the context of its corporate web portal resulting in an easy-to-setup, thin-client solution that streamlined the publishing of multimedia-rich marketing content.
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Process Modeling & Analysis
CGN helped the product support division of this large manufacturing client determine organizational and process inefficiencies while analyzing different business scenarios in order to optimize resource allocation and minimize costs.
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Enterprise Level NPV Analysis of Tier IV Program
CGN developed a NPV analysis simulation model for our client as they prepared to reengineer their entire product line in six years to meet stringent EPA and EU regulations (Tier IV Program). The client was challenged with identifying the right compliant product mix to maximize the enterprise's NPV based on regulation constraints, production and sales costs, and price projections.
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Marketing Communications Group Study
CGN developed a business process simulation to conduct business simulation analysis for their clients. CGN identified the performance drivers and areas of inefficiencies and recommended feasible business solutions to reduce overall period costs and improve process effectiveness.
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60 Day Response
CGN worked with the client's management to develop a 60 day response for the dealerships, in regard to on-going issues preventing the department from delivering training material coinciding with the deployment of machinery.
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Value Stream Analysis - Electronic Delivery Process Of Service Manuals
CGN assisted the Service and Support division of a major manufacturer of agricultural and forestry equipment in conducting Value Stream Analysis of their information delivery process. The study identified opportunities to reduce the lead time by 50% and also developed process metrics.
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IT Business Unit & Governance Design
CGN developed a new organizational design and operating model for the client's new IT business unit, as well as the corporate governance framework to assure a successful implementation and continued strong performance.
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Quality Issue Mitigation through Better Quality Data
Our client's lack of timely information was not allowing them to make critical business decisions in an acceptable time frame.
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Defects per Million (DPM) and Warranty Risk Mitigation Program
CGN teamed with our client to develop a database tool that allows for modeling the controls and their potential effects.
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Project Governance Office Setup
CGN worked with our client's Global Service Learning Division to implement a project governance office.
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Systems Interaction Analysis for an Authoring Process
CGN improved our client's system maintenance capabilities by developing a system interaction relationship map between various systems that support the technical publications authoring process.
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Upgrade and Enhancement of Critical Criminal History System
CGN worked with a state agency to update their criminal history system to support current technologies along with incorporating functional enhancements.
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First Responder Credentialing
CGN helped our client develop a system for providing biometric smart card credentials to all first responders in the state of Illinois.
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Budgeting Process Automation
A division of a large equipment manufacturer needed a way to understand their budget projections.
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Strategic Portfolio Management
CGN's interactive Portfolio Management dashboard provided the CFO of a $10 billion organization the ability to continuously evaluate the financial impact of past and future project's allocation decisions to achieve cost management targets over a five year period.
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Salvaging A Distressed Project
CGN helped our client in getting a delayed project back on track through effective execution management techniques that resulted in notable increases in project velocity, team engagement, and customer satisfaction.
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Capacity Forecast Digitization
CGN analyzed and digitized a business need which allowed strategic business decisions to made at dealerships and allowed our client to prepare for the market's strategic direction.
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